Support
Remote Check
Remote machine checks for South African workshops, built around controller settings, fault finding and the on-site checks your operator can do safely.
What Remote Check looks like on a working week
A remote check is used when the issue can be narrowed down through the controller, machine settings and safe operator checks on site. It helps your workshop work through fault finding without waiting for a visit where a visit is not yet necessary.
Send the machine model, controller type, alarm wording, and the job where the fault showed up. Include whether it happened during homing, tool change, spindle start, arc start, or while cutting MDF, aluminium, steel, or plastic. Power dips, dust build-up, compressed air quality, and coastal corrosion can all change what we ask you to inspect on site.
Good photos make remote fault finding far more useful. Take clear shots of the controller screen, the electrical cabinet label, the spindle or torch area, and any sensor or limit switch linked to the problem. A short video of the fault sequence can also help when the issue appears only during movement or start-up.
Before the remote session
Have an operator at the machine who can open the control pages, jog safely, and confirm what the machine is doing. Keep the tooling, workholding, and material details nearby so feed, speed, pierce height, or spindle settings can be checked against the actual job. Written notes from the check are useful for the next shift and for repeat faults.
Ahead of a remote session, note the router model, controller version and any alarm code showing on the pendant. Add the controller brand, any recent parameter changes, and what the operator has tested safely on site. If the fault relates to a specific program, mention the job name and whether the same issue repeats on every sheet or plate.
- Controller alarms captured exactly as shown
- Photos of sensors, cables, and settings
- See support links: Machines, Cells, Notes
- Operator checks done safely at machine
Faults common in local workshops
Remote checks often start with issues that stop production but do not immediately point to a failed component. Lost position after load-shedding, nuisance limit alarms, inconsistent torch height, spindle warm-up warnings, and vacuum hold-down complaints are all easier to narrow down when the controller pages and machine condition are reviewed together. Workshop access in smaller industrial areas also makes a remote step worthwhile before booking travel.
Coastal shops may see more corrosion on connectors, sensor brackets, and exposed fasteners. Inland sites usually battle fine dust in cabinets, rails, fans, and proximity sensors, especially around MDF and board cutting. Plasma tables add another layer with consumable wear, earthing checks, and slag affecting cut quality.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to have ready
Send the machine model, controller photos, alarm details, timing and what checks the operator has already done. Keep the subject line clear and factual.
Keep the machine serial details, controller photos, alarm history, and recent maintenance notes together before the check. It also helps to note the material thickness, tool size, consumables fitted, and whether the fault started after a crash, a software change, or a power interruption. That gives the remote check a clear starting point instead of guessing from one symptom alone.