Support
parts supplier
A parts desk for South African workshops, focused on the spares that keep routers, milling machines and plasma tables earning.
What the parts desk handles in a working week
The parts desk handles the spares that keep CNC routers, milling machines and plasma tables in production. Send the machine details and the part you need, and we match it to the correct item before dispatch.
For the parts desk, begin with the exact machine model, controller, spindle or torch setup, and the failed item if you can identify it. Router spares, mill components, and plasma consumables differ by series, voltage, mounting, and connector type. Workshops near the coast often need extra attention on corrosion, while dusty inland sites usually report blocked fans, dirty sensors, and worn cable tracks first.
A clear photo of the damaged part saves guesswork, especially where labels are faded or previous repairs changed the assembly. Include one image of where the part sits on the machine and one close-up of plugs, terminals, or mounting holes. That helps separate a simple consumable replacement from a fault involving drives, wiring, bearings, or control hardware.
Parts details that matter
Useful requests include the machine nameplate, part numbers, alarm text, and what the machine stopped doing. If a spindle will not start, say whether the VFD powers up, whether the breaker tripped, and whether any error code appears. On plasma tables, note torch height issues, consumable wear, and whether the cut quality changed before the stop.
Before sending a request, check the machine tag and compare any printed code on the failed item. Use the contact form if that suits your workshop process, and list the labels, connectors and mounting faces involved. For routers, mills, and plasma cells, that information helps match the part to the correct machine configuration.
- Machine model, controller, and serial details
- Photos of labels, plugs, and damage
- Clear list of the failed components
Workshop conditions affecting spares
Parts identification is often affected by retrofit work, older control boxes, and components replaced with similar looking alternatives. A bearing block, sensor, torch lead, or drive may fit physically yet still be wrong for the machine parameters or travel arrangement. Mention any past modifications, non-standard wiring, or swapped motors when you log the fault.
Power interruptions can damage power supplies, trip drives, and expose weak batteries in control systems after restart. Fine MDF dust tends to collect in cabinets and cooling paths, while steel and aluminium chips can affect switches, way covers, and moving cable systems. In coastal areas, oxidation on terminals and plugs is a common check when an intermittent electrical fault appears.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to send with a parts request
Send the machine model, photos of the failed part, any labels or codes, timing, and what stopped on the machine. Keep the subject line clear and factual.
Include the machine model, photos of the failed item, any code or sticker on the component, and a short note on what stopped during production. If the machine still powers up, say which functions remain normal and which do not. That gives the parts desk a cleaner starting point for matching spares across router, milling, and plasma equipment.